System Requirements

Helpdesk

Web Server

• Operating System: Windows 2000, XP or 2003 Server

• Internet Information Server (IIS)

• Database

  SQL Server 7, SQL Server 2000 (SQL Server licenses must be purchased separately).

  Note that SQL Server does not have to be installed on the Web server; another computer may be used as the SQL Server computer.

  The following documents from Microsoft will help you decide what type of licenses are best for you.

  SQL Server Processor Licensing Clarification March 02, 2003
  Choosing How to License SQL Server July 22, 2003
  How to Buy SQL Server July 02, 2003

• Browser Internet Explorer v5.01 to v6.0 SP1.
• Cookies, Java, and Javascript must be enabled.
• Disk space requirements depends on database size (minimum of 270 MB).
• E-mail System Enterprise HelpDesk e-mail notifications require a MAPI-compliant, Lotus Notes 5.x or SMTP electronic mail system.
• Crystal Reports A license for the Crystal Reports Creation API, if you want to:

• Build your own custom reports.
• Use Crystal Reports for listing reports, printing issues from a Web view, and formatting the contents of e-mail notifications. By default, Enterprise HelpDesk uses HTML-based reports for listing reports, printing issues, and formatting e-mail notification messages.

For custom reports, Enterprise HelpDesk uses the Crystal Reports v9.0 Runtime Software, which is included with Enterprise HelpDesk.

Web Admin

• Java Plug-in from Sun v1.4.2 or higher
• Browser Microsoft Internet Explorer v5.01 to v6.0 SP1

E-mail Integration

• Exchange Server 2000 or higher
• .NET runtime (included in installation)

Web views

• Windows
  • Microsoft Internet Explorer v5.01 to v6.0 SP1
  • Netscape Navigator v6.0 to v8.0
  • Mozilla 1.4 to 1.8
  • Mozilla Firefox, all versions up to v1.0
• Macintosh
  • Netscape Navigator v6.2.x
• Cookies, Java, and Javascript must be enabled.
• In Netscape, Web views support versions 1.3.x and 1.4.x of the Sun Java Plug-in (v1.4.x is strongly recommended).
• In Internet Explorer, Web views support v1.4.1_02 of the Sun Java Plug-in.

Power Customizations

Power customizations involve using the Microsoft SQL Server development environment, Visual Basic, Javascript, and other advanced techniques to customize Enterprise HelpDesk (if you migrate the global databases to SQL Server, you'll need a license for SQL Server or a third-party tool for editing the data in SQL Server database tables).

Custom Reports

Enterprise HelpDesk includes the Crystal Reports v9.0 Runtime Software. The Setup program installs the Runtime Software on your Web server. This allows users to view custom reports with Crystal Reports.

To build custom reports, you need:

• Crystal Reports v9.0 (Standard, Professional, Developer, or Advanced edition).

-or-

• Crystal Reports v8.5 (Standard, Professional, or Developer edition).

You also need to license the Creation API, because to build a custom report, you first have to use a Web view to create a listing report (Web views have to create a listing report the first time it is viewed).

Crystal Reports must be purchased separately.

Download the Vector IT Service Management brochure (PDF)

Vector IT Asset Management is available as a 30-day trial. Click on the link below to download the latest version.

NOTE Vector IT Asset Management and Vector IT Service Management were formerly known under the name PC-Duo Enterprise