Web-based Bug and Defect Tracking.

Coordinating workflow in any development project, be it software or hardware, involves more than just logging bugs into a database. In addition to bugs, you need to track a variety of project-related issues, such as tasks, feature and enhancement requests, user suggestions, and change notices.

And beyond simply tracking bugs, you want to be able to link issues to the associated source code in your version control system, so you know when and why code changed, and developers can work directly with the source code from the issue tracking tool.

In terms of the tracking process itself, you need to replace manual processes with workflow automation so that bugs are automatically managed through their lifecycle. And because development teams are not necessarily centralised, you need to support distributed teams. And finally, you need to close the loop with customers and track their feedback.