Overview

Every organization depends in part on its IT infrastructure to remain competitive and efficient. Minimizing the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets.

NetSupport DNA HelpDesk is a powerful web based solution aimed at minimising the amount of system downtime whilst providing effective support for all users of IT assets.

Consolidate your help desk into one location and generate detailed recording and tracking of enterprise wide support requests.

Flexible
As a fully web based system, DNA Help Desk requires no software pre-installation and provides an import wizard to allow for simple importing of user details from other external systems.

Personal
As every organisation is unique, possessing differing requirements, DNA Help Desk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, DNA Help Desk can be tailored to fit seamlessly into your organisation.

Productive
Use the real time corporate status reports to gauge the effectiveness of how support requests are being managed and maintained. Encouraging the improved productivity of the help desk is only half the challenge. Educating your users to reduce the frequency of future support requests is equally important. With DNA Helpdesk, users are able to search for answers before logging a support request and check and review on-line the status of their Help Desk ticket.

Powerful
Knowing what hardware and software is installed on your users PC will help to reduce call escalation whilst increasing problem resolution. With DNA Help Desk, a full inventory is provided for each of your users systems together with an ongoing history by user for all previous support requests. DNA Help Desk empowers your help desk operators, giving them the information needed to deal with more requests in less time.

Efficient
Because no two organisations are the same and therefore rely on different critical systems to remain competitive and efficient, DNA Help Desk allows for automatic priority assignment of ticket types. For example, a trouble ticket relating to "Server Failure" can be automatically assigned "Urgent Priority" status and allocated to the “Server" specialist within the Help Desk team.

DNA Help Desk is available as a standalone solution or as an integral component of the overall Enterprise Management Suite, NetSupport DNA (Dynamic Network Administration).

Given that IT assets account for the largest proportion of the overall IT spend, ensuring they are properly managed and maintained becomes one of the highest priority corporate goals for any organisation where TCO (Total Cost of Ownership) is high on the agenda.

Together with offering an effective Help Desk, organisations need to consider the implications of licence management & compliance together with facilitating central management of enterprise PCs.

NetSupport DNA is a proven Enterprise Management Suite combining Asset Management with Software Distribution, Application & Internet Metering, best of breed PC Remote Control, Enterprise Reporting and web based Help Desk.

Recognising that organisations have differing requirements, NetSupport DNA is available as a complete solution or in a modular format, allowing you to pick and choose only those features that best meet the current needs of your organisation.

NetSupport DNA is available as a 30-day trial. Click on the link below to download the latest version.