|
Overview
Powerful web-based software for centrally tracking and managing
help desk issues and calls.
PC-Duo HelpDesk 5.0 is a Web-based management
system for centrally tracking and managing help desk issues and
calls.
All new version 5.0 now makes it easier than ever to
enhance help desk efficiency and responsiveness. New features include an improved
knowledge base and the ability to define, document, manage and monitor Service Level
Agreements.
Deployment costs of HelpDesk 5.0 are minimal as there is
nothing to install on client PCs. Instead, HelpDesk 5.0 gives users the ability to
submit issues by using their browsers or e-mail programs, enabling support staff to
access issues from any browser, anywhere, any time.
HelpDesk 5.0 also gives you unlimited freedom to customize
your help desk to reflect your organization's processes and terminology… you can even
add your company logo and colours!
- Easy to deploy, accessible from anywhere
- Customizable to meet your specific help desk requirements
- Easy to use, easy to adopt
- Customizable, automatic workflow
- E-mail issue submission
- Windows security integration
Version 5 now available! What's New? Click here for more info.
"HelpDesk is a workflow tool designed to
help companies improve their service by ensuring every client call
receives optimum attention. This workflow program has about 30 built-in
reports for measuring calls, service performance, and employee goals."
- SA Computer Magazine
--->>> View online demo <<<---
Integrates seamlessly with PC-Duo Remote Control and Inventory Management
Modules
HelpDesk 5.0 can be configured with PC-Duo Inventory Management to give support analysts
quick and easy access to detailed software and hardware inventory information, directly from
their Web browser.
HelpDesk 5.0 also integrates with PC-Duo Remote Control, enabling help desk staff to access
and troubleshoot a PC remotely.
Features at a glance
//Web-based
Allows support staff to access issues from any browser, anywhere, any time.
//Customizable
Adapt and meet your Help Desk needs and requirements to reflect your organization's
processes and terminology
//SLA management and time-based escalation
Easy to define, document, manage and monitor Service Level Agreements
//Powerful workflow customization tools
Allows you to define custom process and notification rules that ensure every client
call gets the attention it deserves.
//Pre-defined and ad-hoc reports
Gives you the flexibility required for measuring calls, service performance, and goals.
//Remote support & real-time Inventory
Integrates with PC-Duo Remote Control & Inventory Management for instant remote
support and easy access to detailed inventory information
What Next
|
