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Provide premium support with
Vector HelpDesk
At the center of Vector's IT Service Management Solution, Vector HelpDesk
supports incident management and issue and problem resolution, featuring
customizable workflows and user interfaces.
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button to try our online DEMO of Helpdesk ->
Helpdesk opens in a new window, allow popup help screen
for login details
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Web-Based Help Desk Software
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Vector HelpDesk is Web based, making it
ideal for a dynamic and mobile support team - issues can be tracked
and updated from anywhere with any popular browser. For browsers
supporting ActiveX, a remote control session can be initiated to
a problem PC with a single click, using remote control. The support
user interface also connects through the central HelpDesk server
with the Inventory component of Vector's Service Management Pro
solution, giving your IT staff instant access to all the hardware
and software information related to a problem PC.
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Customizable Service Level Management
Vector HelpDesk can be completely customized
to suit the needs and technologies of your organization.
- Issue management workflow, such
as issue escalation and notification, can all be tailored to match
your business processes - not the other way around! This makes
Vector HelpDesk an ideal tool to support the implementation of
ITIL best practices - or simply to reinforce and support the way
you operate.
- Web views of support issues can
be tailored to specific management groups, allowing managers to
obtain a high-level summary of all outstanding issues, while giving
help desk staff instant access to detailed information regarding
each trouble ticket.
- Email integration can be highly
customized within issue management, facilitating maximum use of
email to receive and manage issues. Email exchanges are archived
and incorporated with issue resolution actions in an integrated
timelined record of the issue management. This is a powerful feature
for organizations needing to be able to audit their support activities,
service levels and user interactions. (Download a copy of the
What's New in HelpDesk v5.5 pdf document if email integration
is a specific requirement.)
Scalability
Many solutions as powerful and customizable
as Vector HelpDesk are time-consuming to implement and support.
Vector HelpDesk scales up for larger organizations, such as those
with even one hundred support staff, but it is also equally viable
for use by a support team of just one or two. Vector HelpDesk's
capabilities make it viable to selectively introduce ITIL best practice
into the smaller enterprise.
You'll appreciate all of the benefits of
Vector HelpDesk for the enterprise, including:
- Easy, flexible and global deployment
with Web-based architecture
- Universal accessibility, with central
control
- Integration with Active Directory and
Windows security
- Customization to match the way you work
- Automated workflow, improving your service-level
management
- Automated processing of E-mail support
requests
View a Vector HelpDesk demo now
Contact us to learn more.
Download the Vector IT Service Management brochure (PDF)
Vector IT Service
Management is available as a 30-day trial. Click on the link below
to download the latest version.
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NOTE
Vector IT Asset Management and
Vector IT Service Management were formerly
known under the name PC-Duo Enterprise
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