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Overview
Census helps you implement an effective tracking process for any type
of issue, whether you want to track bugs, support calls, or weekly timesheets.
Census provides Web views for tracking any
type of issue, from bugs to support calls to weekly timesheets
Bug Tracking
Coordinating workflow in any development project, be it software or hardware, involves more
than just logging bugs into a database. In addition to bugs, you need to track a variety of
project-related issues, such as tasks, feature and enhancement requests, user suggestions,
and change notices.
And beyond simply tracking bugs, you want
to be able to link issues to the associated
source code in your version control system, so you know when and why code changed, and
developers can work directly with the source code from the issue tracking tool.
In terms of the tracking process itself, you
need to replace manual processes with workflow
automation so that bugs are automatically managed through their lifecycle. And because
development teams are not necessarily centralized, you need to support distributed teams.
And finally, you need to close the loop with customers and track their feedback.
Census Bug Tracking automates the recording,
tracking, and management of software and
hardware development bugs. It integrates bug tracking with version control to help you manage
change throughout the development process.
With Census, you can deliver higher-quality
products faster, reduce project costs, and
improve customer satisfaction. Census is web-based, so it connects everybody and provides
a vital communications link - not only between team members, but between you and your customers.
And unlike most other Web-based bug tracking
systems, Census gives the user a Windows
experience on the Web. Census feels and behaves like a Windows application, even though it
is running in a Web browser.
Census provides Web views for tracking
support calls
Call Tracking for External
Support
Census includes project templates that can be used right out-of-the-box to to record and track
support calls from external customers.
Using these Census projects, front-line
support analysts can log new calls into the system;
support group leaders can review new calls and assign them to the appropriate support analysts;
and analysts can investigate, communicate resolutions to customers, follow up to verify that
problems were solved to the customer's satisfaction, and finally, close the calls .
Census even allows you to combine customer
support and bug tracking, so that you can use a single database to:
- Record and track support calls from external customers.
- Record and track development issues such as defects, tasks,
and feature requests.
- Convert closed support calls into development issues without
having to log a separate issue into the database. All you have to do is change the Type field
(for example, from Support Call to Software Defect).
Separate Web views are provided for customer
support staff and for development staff. Each
view exposes the relevant fields for either call tracking or bug tracking.
Census provides Web views for tracking
weekly timesheets
Timesheet
Timesheet allows you to record and track weekly timesheets. You can track employee time by
project, holidays, vacation, and sick days.
Benefits
Manage Complexity, Improve Productivity
Census bug tracking helps you manage complex projects and stay on top of the issues. Establish
priorities, assign issues, optimize workloads, track progress, identify trends and bottlenecks,
and evaluate whether your product is ready to ship.
Connect Everybody
Census is Web-based, so all team members can access the defect-tracking system from anywhere,
anytime. All they need is a Web browser.
Customers, beta sites, partners, and distributors can also be granted
limited (or full)
Web access to Census projects. So everybody can contribute to the development, testing, and
release of your products.
Improve Communication and Teamwork
Census keeps everyone in the loop, so they can work as a team and share information.
Everybody on the team, developers, tech writers, support, QA, and project managers can
participate, contribute, and keep track of the defects assigned to them.
Automatic e-mail notifications inform team members of changes to
defects (for example,
when defects are assigned to them), and escalate potential problems to project managers
(for example, when there are too many new, unassigned defects).
Automate your Workflow
Census automates the tracking and management of defects through the stages in your
development process. Define the defect lifecycle model, which is the different states a defect
passes through during its lifetime. Use automatic e-mail notifications to manage the workflow,
so defects change states and ownerships they way you want.
Census Issue Tracking is
available as a 30-day trial. Click here to download latest version.
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