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Highlights
This page provides an overview of some of the key features
included in NetSupport Manager.
Please refer to the individual platform links to the left for a full list of
functionality available within the product.
Remote Control of a PC
Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective
of colour depth, resolution, network protocol or operating system. Use the Audio
functions on multimedia capable PCs' to talk to your users while providing support.
NetSupport Manager is consistently recognized in comparative reviews as offering the
fastest remote control performance available.
Monitoring Systems with Interactive Thumbnails
The Monitor Mode feature allows a Control to display a "Thumbnail" view of
all connected Client workstations simultaneously. Thumbnail size can be adjusted on the
fly, as can the update interval. In addition, the Control users can mouseover a specific
thumbnail for an expanded view of the selected PC. This provides a unique feature within
Remote Control solutions to allow an IT manager to keep a constant eye over critical systems
and immediately identify if systems need intervention. The View also provides key information
such as OS type, network address, the current logged on user and the computer name for easy
identification.
Hardware and Software Inventories
Obtain a real-time view of the hardware and software installed on the target workstation
at the click of a button, without ever needing to leave the NetSupport Control program to
gather this information. NetSupport Manager collects over 80 items of information,
specifically about the hardware or environment of the Client PC. A full inventory of
current installed applications is also provides as well as installed hotfixes. To aid in
remote support and diagnostics, you can also remotely view, and security permitting control,
applications in memory, processes running and installed services.
File Transfer and Distribution
File Transfer:
Transfer and manipulate files between workstations using a simple "drag &
drop" interface. Synchronise directories on two workstations or edit files and
attributes directly. NetSupport Manager utilises intelligent "Delta File Transfer"
to reduce data transfer times when overwriting files that already exist by checking
individual blocks of data within a file and only transfering changed data. This feature is
enabled by default and applies to all file types. The performance benefits are most
noticeable on slower connections.
File Distribution:
Distribute files and data from a central NetSupport workstation to multiple Client
workstations simultaneously and with a minimum of keystrokes and effort. Using this feature,
you are able to Distribute files to:
- All connected Clients;
- Selected Clients;
- A pre-defined Group of Clients.
Explorer Desktop Integration
When a NetSupport Manager control is installed onto a PC, it integrates directly with
explorer, allowing you to launch key functionality direct from your system without
needing to first start NetSupport.
A typical example would be within Network places, where on viewing a list of PCs on
the network, by selecting the PC icon and using right mouse click, NetSupport Remote
Control, Chat and Inventory options are available to launch.
Remote Deployment
The NSD utility (NetSupport Deploy) provides Network Administrators with the facility
to install and configure NetSupport Manager on multiple workstations from a central site
without the need to visit the machines individually.
With NSD, you can:
- Remotely Install a NetSupport package on multiple workstations simultaneously.
- Create and download specific Client Configurations to multiple workstations.
- Remotely update NetSupport License details on multiple workstations.
- Remotely Uninstall a NetSupport package from multiple workstations simultaneously.
Show Function
Use the powerful Show function to conduct computer-based training without the need
for overhead projectors, video splitters or any additional hardware. Show your Screen,
a selected monitor or just a selected application to any number of connected computers
in real-time. Utilise a range of on screen annotation to tools to aid in your presentation
or training.
Scripting and Scheduling
NetSupport includes a powerful Scripting Language and Scheduler that allows you to
automate the tasks you would normally perform repetitively in the NetSupport Control and
run them at a time when most convenient to you. Scripting contains a wealth of Desktop
Management functions such as the ability to interrogate Clients and retrieve information
such as free disk space; what operating system they are running…
You can even use NetSupport Scripting to distribute applications by using a
combination of File Transfer, Remotely Execute Applications and edit the Registry. In
simple terms, anything you can do manually with NetSupport Manager, you can do
automatically with NetSupport Scripting.
Power Management
If your workstation hardware and software supports "Wake on Lan", you can
use NetSupport to Power on / off your workstations over the LAN. Ideal if needing to copy
data to a machine that is turned off.
Printer Redirection
The latest release includes improvements to capturing client print output including
support for Network and USB printers. NetSupport Manager now also uses the WMI service
(available on XP and above) to create a ""Standard TCP/IP Port""
which it uses to provide print capture support. The Implementation on Window 2000
clients is similar but as the WMI Service is not available as standard the registry is
updated by Manager to add the ""Standard TCP/IP Port.
64Bit Support
NetSupport Manager supports remote control of all x64 (AMD / Intel) platforms,
including Windows XP64 and Windows 2003
Chat and Audio Support
Conduct a two way chat session between selected multiple users in either text or full
audio mode.
Should the Chat member not respond, you can send an audible beep to each workstation
by selecting "Send Beep". Use the "Invite" function to add Clients
when the Chat session is in progress and send a copy of the Chat progress by using the
Send discussion history option. The contents of a Chat session can be stored for future
reference.
NetSupport Manager also offers Bi-Directional Audio - extended audio support allowing
one way talk, listen and full bi-directional audio conversations outside of a remote
control session. Audio support is available over all LAN/WAN and Internet based
communications
Interactive Whiteboard
To both aid training and the effectiveness of support, a Whiteboard feature is now
available from within a chat / multi-chat session. Similar to Annotate, the Control is
able to use a range of screen highlighting tools to visually support their text chat with
invited users.
Launch Applications
NetSupport Manager includes the Launch Application feature that allows you to remotely
start applications on a remote PC, start installer routines and much more.
This feature combined with File Distribution, provides a quick and effective means of
providing remote updates.
Messaging
Send a NetSupport text message to one or more chosen PC's, or even broadcast to all
PCs on the network. Ideal for alerting your users of an impending server shutdown or
similar.
Help Requests
Enable your NetSupport users to send help requests directly to your helpdesk when they
need assistance. The help request can either be sent to all availble Operators, or
directed to specific operators based on user defined accounts
NetSupport Manager
is available in DUTCH and ENGLISH as a 30-day trial. Click on the link below to download
the latest version.
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