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Connectivity
Connectivity: Connecting to systems with NetSupport Manager.
The Key to successful remote support solutions is the ability to locate and connect
to devices no matter where they are. NetSupport Manager provides a range of connectivity
methods, all as standard in the solution. These include :
Local or Wide Area Networks
- Browse and locate computers over a LAN using TCP/IP, IPX/SPX, NetBIOS or NetBEUI
protocols.
- Store all discovered systems in a company hierarchy or defined groups either locally
or centrally.
- Define a range of subnets for extended network browsing capabilities.
- Connect directly to known computers by PC Name, DNS name or Address.
- NetSupport Manager is registered for use on port 5405, this however can be configured
as required.
Remote Devices
- Connect to a remote network over Dial UP (PSTN) or ISDN utilising the included
NetSupport Dialup Bridge.
- Connect to individual remote devices over Dial UP, ISDN, GSM, GPRS, 3G or Wireless.
Utilising the Internet
Delivering seamless Remote Control between PCs that may be located behind different
firewalls. The NetSupport Gateway provides a stable and secure method for NetSupport enabled
systems to locate and communicate via http. The Gateway component needs to be installed on a
PC allocated with a static IP and accessible to both Control & Client PCs, even though
both the Control and Client systems will be securely located behind their respective firewalls.
The Gateway will only allow connections from computers using the same NetSupport licence Key.
The NetSupport Internet Gateway provides:
- Seamless and secure remote support between secure, firewalled networks or computers.
- No requirement to make any changes to your existing network or firewall security.
- Secure encrypted communications.
- Support for up to 5,000 simultaneous client connections per gateway.
- Security key access control.
- User authenticated access control.
- Multi-Gateway redundancy removing a single point of failure for your connectivity.
- Full transaction logging.
Connectivity across platforms:
* The 'Control' is the PC that views/takes over a PC.
* The 'Client' is the PC that is being viewed or taken over.
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